Frequently Asked Questions
Working with Your Team
Will you replace our current volunteers or staff who help with IT?
Not at all! We work alongside your existing team, providing professional expertise and backup support. Your volunteers handle day-to-day tasks, and we're here for complex technical issues, emergencies, and professional guidance they shouldn't have to worry about.
What happens if our volunteer IT person leaves?
We provide continuity and knowledge transfer. We can train new volunteers and ensure your systems keep running smoothly during transitions. Think of us as your safety net during staff changes.
What if we're not tech-savvy?
Perfect! That's exactly who we serve. We explain everything in plain language and provide training so your team feels confident, not overwhelmed. No technical jargon or condescending explanations—just clear, helpful guidance.
Our Services & Support
We already use Gmail/Microsoft 365/Planning Center. Can you still help?
Absolutely! We work with your existing systems and help optimize what you already have. No need to change platforms unless it truly benefits you. We're platform-agnostic and work with whatever serves your mission best.
How quickly do you respond to issues?
Standard requests: 24-48 hours
Priority issues: 4 hours
Critical emergencies: Immediate attention during business hours
Our business hours: Monday-Friday 5:30-9:00 PM, Saturday flexible hours, Sunday emergencies only
What's the difference between monthly support and project-based work?
Monthly Support: Ongoing services like admin support, security monitoring, and user management with set hour limits each month.
Project-Based: One-time services like initial setup, migrations, or training with defined deliverables and timeline.
Emergency Support: Available outside business hours at premium rates for critical issues.
Business & Contracts
Do we need to sign a long-term contract?
No long-term contracts required. We offer both monthly services and project-based work. You can adjust or cancel monthly services with 30 days notice. We believe in earning your trust through great service, not locking you in..
What if our budget is tight?
We understand nonprofit and church budgets! We offer different service levels to fit your needs and budget. Many services can be customized or scaled based on your organization's size and financial constraints.
Who do we contact for support?
Email: support@lampstandcybersolutions.org
Phone: 317-752-1868
Emergency: Text first, then call if no response
All support requests are tracked and prioritized based on urgency.
Getting Started
Do you work with organizations of all sizes?
We specialize in small to medium organizations:
Churches: 20-200 members
Nonprofits: 5-50 staff/volunteers
Small Businesses: 5-50 employees
This focus allows us to provide personal attention and solutions that actually fit your size and needs.
What areas do you serve?
Our primary service area includes Johnson County, Greenwood, Franklin, and Indianapolis South Side, Indiana. We provide remote support everywhere and on-site visits within our service area.
How do we get started?
Free consultation: We'll discuss your current setup and challenges
Custom proposal: Tailored recommendations based on your needs
Flexible start: Begin with what's most important to you
Ready to chat? Contact us at 317-752-1868 or info@lampstandcybersolutions.org